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:: Saturday, December 04, 2004 ::
Compensation watch - When I feel like I’m winning when I’m losing again By Pat Byrne, Canadian Occupational Safety magazine
In addition, it is not unusual for adjudicators and their managers to have their performance measured on the volume and timeliness of decision-making rather than the quality of their decisions. Volume and timeliness are easy to measure; quality is not. Look at the statistics produced by your Workers’ Compensation system. How many put quality decision-making ahead of volume and speed?
In my opinion, governments should spend less time and resources worrying about the structures of appeal systems and more time on providing quality decision-making. As Albert Einstein once said, “Not everything that can be counted counts, and not everything that counts can be counted."------------------------------------------- posted 8:02 AM :: reference link ::
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